Shipping policy

How We Ship

We ship all orders via FedEx, UPS, or USPS. You'll receive a tracking number by email once your order ships.

Processing Time

All orders require 3–5 business days to process before shipping. Orders placed on weekends or holidays begin processing the next business day. During high-demand periods, processing may take up to 7 business days.

Shipping Rates

Shipping rates are calculated at checkout based on the items in your order, package weight, destination, and selected carrier service.

  • Apparel and accessories: Domestic orders of apparel and accessories qualify for free standard shipping on purchases of $150 or more. Orders under $150 ship at the rate calculated at checkout.
  • Footwear: Footwear shipping is calculated at checkout based on weight, destination, and carrier. Footwear shipping rates vary by item and order; no flat-rate or free-shipping threshold applies to footwear orders.
  • Mixed orders: Orders containing both footwear and apparel/accessories are charged based on the combined package; the apparel free-shipping threshold does not apply when footwear is included in the order.

Domestic Shipping (United States)

  • Standard Shipping: 7–10 business days after processing
  • Expedited Shipping: 3–5 business days (where available)

Shipping Address

Orders ship to the address provided at checkout. Please double-check your shipping address before completing your purchase — we cannot redirect packages once they have shipped.

International Shipping (Canada Only)

Sole Play ships to addresses in the United States and Canada only. Orders placed for shipment to any country other than the United States or Canada will be cancelled and refunded.

  • Carrier and Transit Time: Canadian orders ship via DHL Express or DHL eCommerce Parcel Direct. Transit time is typically 7–14 business days after processing, but actual delivery times depend on the carrier and customs clearance and are not guaranteed by Sole Play.
  • All international sales are final. International orders — including all orders shipped to Canada — are not eligible for return, exchange, or refund under any circumstance, except where required by mandatory non-waivable consumer protection law applicable to your transaction.
  • Duties, taxes, customs fees, and brokerage charges are the buyer's responsibility and are collected by the carrier or customs authority at or after delivery. These charges are separate from and in addition to the shipping rate displayed at checkout. Sole Play does not collect, calculate, prepay, or refund any duty, tax, customs fee, or brokerage charge.
  • Refused or undeliverable packages: If a Canadian package is refused at delivery, refused for non-payment of duties or fees, or is otherwise returned to Sole Play as undeliverable, the buyer remains responsible for the original outbound shipping cost, all duties and fees assessed, and any return-shipping or carrier-imposed return charges. Sole Play will deduct these costs from any refund issued at our sole discretion. In some cases, no refund will be issued.
  • Return shipping is the customer's sole responsibility. Sole Play does not arrange, pay for, prepay, reimburse, or facilitate return shipping for any international order under any circumstance. We do not provide prepaid return labels for international shipments.
  • Loss, theft, or damage: Once an international package is in transit with the carrier, Sole Play is not liable for loss, theft, damage, customs seizure, delay, or non-delivery. Buyers must file claims directly with the carrier.
  • Address accuracy: Buyers are responsible for providing a complete and accurate Canadian shipping address. Sole Play is not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses provided at checkout.

Lost, Stolen, or Damaged Packages

Once a package is with a carrier, Sole Play is not liable for loss, theft, or damage in transit. File a claim directly with the carrier, then email us at hello@soleplaybama.com with your order number and claim details.

Pricing Variance Between In-Store and Online

Sole Play operates a physical retail location at 102 Central Park Avenue, Suite 1, Dothan, AL 36303 and an online store at soleplaybama.com. Product pricing, promotions, discounts, and availability may vary between our Dothan, AL retail location and our online store.

A price displayed at one channel does not guarantee the same price at the other. Pricing differences may reflect local promotional events, inventory levels, supplier costs, and operational factors unique to each channel. Sole Play reserves the right to set and adjust pricing independently for each channel at its sole discretion, without prior notice.

Customers are not entitled to price matching between in-store and online prices unless a specific, written price-match offer is made by Sole Play at the point of sale. In-store pricing is valid only at our retail location. Online pricing is valid only for purchases completed through soleplaybama.com.

We make every effort to ensure pricing accuracy; however, errors may occur. Sole Play reserves the right to correct pricing errors and cancel any orders placed at an incorrect price. In the event of a pricing error, we will notify you and offer the option to proceed at the corrected price or cancel your order for a full refund.

Order Tracking

You'll receive a shipping confirmation email with your tracking number once your order ships. Track directly on the carrier's website.

Shipping questions? hello@soleplaybama.com or 334-446-7777.