Shipping policy

Shipping Policy

Effective August 19, 2026. Published by Favorite-Hi-Fashions, Inc. d/b/a Sole Play. This policy covers the Sole Play store in Dothan, AL and soleplaybama.com only. Returns, exchanges, and refunds are governed by our Return & Refund Policy.

How We Ship

We ship U.S. orders via USPS, UPS, or FedEx, and Canadian orders via DHL Express or DHL eCommerce. You will receive a tracking number by email once your order ships. We ship to U.S. P.O. boxes via USPS only. Orders above a value threshold we set may require signature on delivery, and we may add a signature requirement at our discretion.

Processing Time

Most orders ship within 2–3 business days of purchase. Orders placed on weekends or holidays begin processing the next business day, and during high-demand periods or around holidays processing may take up to 5 business days. Processing time is separate from carrier transit time.

If we cannot ship your order within the processing time stated above, we will notify you and offer you the choice to accept a new shipping date or cancel the order for a full refund, including shipping and tax. You may also cancel any order for a full refund at any time before it is tendered to the carrier, with no restocking fee. See Section 2.0 of our Return & Refund Policy.

Shipping Rates — Domestic (United States)

  • Apparel and accessories: flat $6.99 standard shipping.
  • Footwear: flat $9.99 standard shipping.
  • Free standard shipping on all U.S. orders of $75 or more (apparel, accessories, and footwear).
  • The $75 free-shipping threshold applies to every eligible U.S. order, including sale, clearance, and final-sale items.
  • Orders containing both footwear and apparel may be charged combined shipping; the $75 threshold applies to the full U.S. order total.
  • Shipping charges you actually paid are not refunded on change-of-mind returns. If your order shipped free, nothing is deducted from your refund for shipping. Shipping is refunded in full on orders cancelled before shipment and on returns caused by our error.

Shipping Rates — Canada

  • Rates are calculated at checkout by DHL based on destination, weight, and service.
  • Free shipping does not apply to Canadian orders; carrier rates apply at all order values.

Where We Ship

Sole Play ships within the United States and to Canada. We are not able to accept orders for delivery to any other country at this time.

Shipping Address

Orders ship to the address provided at checkout. Providing a complete, accurate, and deliverable address is the customer's responsibility. Please double-check your address before completing your purchase — we cannot redirect, recall, or reroute a package once it has shipped. Orders returned to us as undeliverable due to an address error may be reshipped at the customer's expense; if refunded, the original shipping charge and any carrier-imposed return fee are not refundable.

Risk of Loss — Our Responsibility Ends at Carrier Hand-Off

Sole Play's sole shipping obligation is to tender your order to the carrier of record. Our responsibility and liability for a shipment end at that moment.

Title to and risk of loss for all merchandise pass to the buyer upon Sole Play's tender of the shipment to the carrier of record (USPS, UPS, FedEx, DHL, or any other carrier Sole Play designates). All shipments are made on a shipment-contract basis, F.O.B. Dothan, Alabama (F.O.B. the place of shipment, Ala. Code § 7-2-319(1)(a)). Sole Play's delivery obligation is complete, and its responsibility for the shipment concludes, at the moment the carrier accepts possession of the package. Consistent with Alabama Code § 7-2-504, we will make a reasonable contract for the transportation of your order and will promptly notify you of shipment by sending a tracking number to the email address on your order.

Sole Play is a retailer, not a shipping carrier. Once a package has been tendered to the carrier, we have no custody of it and no ability to locate, recall, redirect, expedite, or otherwise influence its handling or delivery. Accordingly, to the maximum extent permitted by law, Sole Play is not responsible or liable for, and will not refund, replace, or issue credit for, any order that, after carrier hand-off, is:

  • lost, misplaced, or never delivered;
  • stolen, including theft from a porch, mailbox, lobby, front desk, vehicle, or other delivery point;
  • delayed, for any reason, including weather, carrier backlog, or force majeure;
  • misdelivered by the carrier, or delivered to an incorrect, incomplete, or outdated address supplied by the customer;
  • refused, unclaimed, or returned as undeliverable;
  • damaged, crushed, or destroyed in transit;
  • seized, held, delayed, or destroyed by customs or any other governmental authority; or
  • reported by the carrier as delivered but not received by the customer.

Proof of delivery. Where the carrier's tracking record shows a package as delivered to the address you provided, we will treat that record as proof of delivery unless you provide information establishing otherwise. If you believe a package scanned as delivered was not received, contact us within 7 calendar days of the delivery scan and we will (i) open a carrier trace or claim where the carrier's rules permit, and (ii) review your order and account history. We are not obligated to refund, replace, or credit an order the carrier reports as delivered, but we may do so in our discretion. Nothing in this paragraph limits any right you have under the law of your state or country that cannot be waived by agreement.

Carrier claims. Claims for loss, theft, or damage occurring in transit must be pursued with the carrier. As a courtesy, we will provide your tracking number and any shipping documentation needed to support a claim, and where the carrier's rules require the shipper to open the claim, we will file it on your behalf. That is the full extent of the assistance available to us. Filing a claim does not guarantee recovery and does not obligate Sole Play to issue a refund, replacement, or credit; the outcome is determined solely by the carrier. To begin, email hello@soleplaybama.com with your order number and tracking number.

Shipping protection. Where shipping protection is offered at checkout, we strongly recommend selecting it — it is the only coverage available for loss, theft, or damage in transit, and claims are administered by the protection provider, not by Sole Play. Declining shipping protection means the customer accepts the risk of loss described above. We also recommend shipping to a secure address where packages will not be left unattended.

Damaged, defective, or incorrect items. If an item was damaged, defective, or incorrect when we shipped it — as distinct from damage occurring in transit — email hello@soleplaybama.com with your order number and photographs within 14 days of delivery (or, for a defect not reasonably discoverable on inspection, within a reasonable time after you discover it). See Section 4 of our Return & Refund Policy.

Limitation of liability. To the maximum extent permitted by applicable law, Sole Play's total aggregate liability arising out of or relating to any order or shipment shall not exceed the amount actually paid by the customer for the item(s) at issue, and Sole Play shall not be liable for any incidental, consequential, special, indirect, exemplary, or punitive damages. This limitation does not apply to, and Sole Play does not seek to limit, liability for death or personal injury, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law. Because limitation of consequential damages for injury to the person in the case of consumer goods is prima facie unconscionable under Alabama Code § 7-2-719(3), nothing in this policy limits any claim for personal injury. Nothing in this policy limits, excludes, or modifies any right, warranty, guarantee, or remedy that cannot be limited, excluded, or modified under applicable law.

Canadian Orders — Additional Terms

  • Transit is typically 7–14 business days after processing; actual times depend on the carrier and customs clearance and are not guaranteed.
  • Change-of-mind returns are not offered on Canadian orders. This does not affect your rights where an item is faulty, damaged, or not as described — Canadian customers have protections under the consumer protection law of their province that this policy does not and cannot exclude; see Section 3 of our Return & Refund Policy.
  • Duties, taxes, customs fees, and brokerage charges are the buyer's responsibility, collected by the carrier or customs authority at or after delivery, separate from and in addition to the shipping rate at checkout. Sole Play does not collect, calculate, prepay, or refund any duty, tax, customs fee, or brokerage charge.
  • Refused or undeliverable Canadian packages: the buyer remains responsible for the original outbound shipping cost, all duties and fees assessed, and any return-shipping or carrier-imposed charges. Sole Play will deduct these from any refund at our sole discretion; in some cases no refund will be issued.
  • Return shipping is the customer's sole responsibility. Sole Play does not arrange, pay for, prepay, reimburse, or facilitate return shipping for any Canadian change-of-mind return, and does not provide prepaid international return labels. Where an item is faulty or not as described, we cover the cost of the remedy as required by the law of your province.
  • Once in transit, Sole Play is not liable for loss, theft, damage, customs seizure, delay, or non-delivery. Buyers must file claims directly with the carrier.

Order Tracking

You will receive a shipping confirmation email with your tracking number once your order ships. Track directly on the carrier's website.

Returns

Online return requests must be submitted within 14 days of delivery, require prior authorization, and are subject to inspection, a 10% restocking fee, and customer-paid return shipping. In-store purchases are not refundable — exchange or store credit only, within 14 days of purchase. Full terms, including condition standards, defective-item remedies, and final sale exclusions, are in our Return & Refund Policy.

Pricing Between Our Store and Our Website

Product pricing, promotions, discounts, and availability may vary between our Dothan, AL retail location and soleplaybama.com. A price in one channel does not guarantee the same price in the other. Sole Play sets and adjusts pricing independently per channel at its sole discretion, without prior notice, and reserves the right to correct pricing errors and cancel orders placed at an incorrect price.

We Are Not Sole Play ATL

Sole Play (Dothan, AL), operating at soleplaybama.com, is a separate and independent company from Sole Play ATL — including the Decatur, GA and Lawrenceville, GA locations and the website soleplayatl.com. These terms apply to the Dothan store and soleplaybama.com only. We do not ship, fulfill, track, price-match, or handle returns, exchanges, or refunds for orders placed with Sole Play ATL or soleplayatl.com; those must be handled directly with the Sole Play ATL team.

Governing Law

This policy is governed by the laws of the State of Alabama, without regard to conflict-of-laws principles, except that it does not deprive you of the protection of any mandatory consumer-protection law of the state or country in which you reside.

Shipping questions? hello@soleplaybama.com or 334-446-7777.