Terms of service
Last updated: April 29, 2026
Please read these Terms of Service ("Terms") carefully before using soleplaybama.com (the "Site"). The Site and the Sole Play retail location are operated by Favorite-Hi-Fashions, Inc., a corporation organized under the laws of the State of Alabama, doing business as Sole Play ("Sole Play," "we," "us," "our," or "Company").
By accessing or using this Site, placing an order, or creating an account, you agree to be bound by these Terms.
1. Eligibility
You must be at least 18 years of age to use this Site. We reserve the right to refuse service to anyone, at our sole discretion, with or without notice.
2. Products, Pricing, and Availability
We make every effort to display products accurately. All prices are in U.S. dollars and subject to change without notice. Sole Play does not guarantee, confirm, or publicly disclose stock levels, future restock plans, or allocation outcomes for any product. Most products carried by Sole Play are limited releases and are not restocked. Allocation of limited or high-demand product is conducted exclusively through raffle systems or first-come, first-served in-store releases. Sole Play reserves the absolute right to determine allocation methods, decline any sale, void raffle entries suspected of automated entry or fraud, and cancel any order at our sole discretion.
3. Orders and Payment
When you place an order, you are making an offer to purchase. We accept: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Shop Pay Installments. You represent that you are authorized to use the payment method provided. Sole Play reserves the right to refuse or cancel any order for any reason at our sole discretion.
4. Shipping and Delivery
Shipping terms are described in our Shipping Policy, incorporated into these Terms by reference. Sole Play ships to the United States and Canada only. Most orders ship within 2–3 business days. Sole Play's responsibility for a shipment ends upon tender to the carrier of record; at that moment title and risk of loss pass to the buyer, and Sole Play is not liable for packages lost, stolen, delayed, misdelivered, damaged, seized by customs, or reported delivered but not received. All shipments are made on a shipment-contract basis, F.O.B. Dothan, Alabama.
5. Returns and Refunds
Return and refund terms are described in our Return & Refund Policy, incorporated into these Terms by reference. In summary, and without limiting that policy: purchases made at our Dothan, Alabama retail location are not refundable and may be exchanged or converted to store credit only, within 14 days of purchase, with receipt, and only where the item meets our condition standards. Online returns are conditional — a return request must be made within 14 days of delivery, prior written authorization is required, the item is subject to inspection, a 10% restocking fee applies, and the customer pays return shipping. Any online order may be cancelled at no cost before it is tendered to the carrier. Defective, damaged, and incorrect items are covered in every channel, regardless of any final sale designation.
6. Accounts
You are responsible for maintaining the confidentiality of your login credentials. Notify us at hello@soleplaybama.com if you suspect unauthorized use.
7. Intellectual Property
All content on this Site, including the trade name "Sole Play" and any associated marks, logos, slogans, and trade dress, is the property of Favorite-Hi-Fashions, Inc. or its content suppliers and is protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.
8. Prohibited Uses
You agree not to use the Site for unlawful purposes, attempt unauthorized access, use automated tools to collect data or enter raffles, or engage in conduct that could impair the Site or any sales channel.
9. Third-Party Links and Platforms
This Site may contain links to third-party websites or display Sole Play products on third-party platforms (including marketplaces, social commerce, and AI-powered shopping interfaces). We do not endorse or assume responsibility for the content, practices, or transactions of any third party.
10. Disclaimer of Warranties
THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, SOLE PLAY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. Our total aggregate liability shall not exceed the amount you paid for the specific product or transaction giving rise to the claim. Additional limitations are set forth in our Legal Notice, incorporated into these Terms by reference.
12. Indemnification
You agree to indemnify and hold harmless Sole Play and Favorite-Hi-Fashions, Inc. from any claims arising out of your use of the Site, your violation of these Terms, or your violation of any third-party right.
13. Governing Law
These Terms are governed by the laws of the State of Alabama, without regard to its conflict-of-law principles. Disputes shall be subject to the exclusive jurisdiction of state and federal courts in Houston County, Alabama.
14. Severability
If any provision is found unenforceable, it shall be severed without affecting the remaining provisions.
15. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and Legal Notice, constitute the entire agreement between you and Sole Play.
16. Pricing Variance Between In-Store and Online
Sole Play operates a physical retail location at 102 Central Park Avenue, Suite 1, Dothan, AL 36303 and an online store at soleplaybama.com. Product pricing, promotions, discounts, and availability may vary between our Dothan, AL retail location and our online store.
A price displayed at one channel does not guarantee the same price at the other. Pricing differences may reflect local promotional events, inventory levels, supplier costs, and operational factors unique to each channel. Sole Play reserves the right to set and adjust pricing independently for each channel at its sole discretion, without prior notice.
Customers are not entitled to price matching between in-store and online prices unless a specific, written price-match offer is made by Sole Play at the point of sale. In-store pricing is valid only at our retail location. Online pricing is valid only for purchases completed through soleplaybama.com.
We make every effort to ensure pricing accuracy; however, errors may occur. Sole Play reserves the right to correct pricing errors and cancel any orders placed at an incorrect price.
17. Changes to These Terms
We may update these Terms at any time. Changes are effective immediately upon posting.
18. Contact Us
Favorite-Hi-Fashions, Inc. d/b/a Sole Play
102 Central Park Avenue, Suite 1
Dothan, AL 36303
Phone: 334-446-7777
Email: hello@soleplaybama.com
19. Dispute Resolution — Arbitration and Class Action Waiver
Please read this Section carefully. It affects your legal rights, including your right to file a lawsuit in court and to participate in a class action.
Informal resolution first. Before filing any claim, you agree to contact us at hello@soleplaybama.com and to give us sixty (60) days to resolve the matter informally. Most disputes are resolved this way, and faster.
Binding individual arbitration. If we cannot resolve a dispute informally, you and Sole Play agree that any dispute, claim, or controversy arising out of or relating to your purchase, these Terms, or our policies shall be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Arbitration shall take place in Houston County, Alabama or, at your election, by telephone, by videoconference, or on the basis of written submissions. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction. This agreement to arbitrate is governed by the Federal Arbitration Act.
Small claims exception. Either party may instead bring an individual claim in small claims court if the claim qualifies to be heard there.
Class action waiver. You and Sole Play each waive any right to bring or participate in a class, collective, consolidated, or representative action. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. If this class action waiver is held unenforceable as to a particular claim, that claim shall be severed from arbitration and proceed in court.
Your right to opt out. You may opt out of this arbitration agreement by emailing hello@soleplaybama.com with the subject line "Arbitration Opt-Out," including your name and order number, within thirty (30) days of your first purchase after these Terms take effect. Opting out will not affect any other part of these Terms and will not affect your ability to purchase from us.
Nothing in this Section limits or waives any right or remedy that cannot be limited or waived under applicable law, including any non-waivable right under the consumer protection law of the state, province, or country in which you reside.
